A client's family has requested the assistance of an advocate to obtain required services in the care of their mother. What is the person's role when acting as a consumer advocate?
A) Assist the client and family in resolving concerns or problems
B) Ensure that quality nursing care is provided
C) Provide dietary health counseling
D) Assist with the admission process to a long-term care facility
A
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Many hospitals have initiated the position of client (patient) representative, advocate, liaison, or ombudsperson. This person's role is to act as consumer advocate. As an advocate, the ombudsperson assists the client and family by resolving concerns or problems. The goal is to focus on client care, needs, and concerns, not the problems that may be encountered during the hospital admission. The advocate has no role in the selection process of a nurse. The duties of a nurse, not an advocate, provide health counseling.
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