To be successful on a service desk, you need excellent ____ skills.
A. requirements analysis and programming
B. communication and problem solving
C. data mining and report generation
D. project management and business case writing
Answer: B
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What is the purpose of the credit memo?
Answer the following statements true (T) or false (F)
1. An excellent service strategy will emphasize providing value to guests above all; not far behind will be an emphasis on providing quality. 2. The organization’s mission statement articulates the organization’s purpose. 3. The organization’s mission statement will include, at a minimum, the following three elements: what the company does, who they do it for, and how they benefit society. 4. Core values are not part of the mission statement.
Use the following information for Davis Company to compute inventory turnover for Year 2. Year 2Year 1Cost of goods sold279,500291,800Ending inventory47,70049,350
A. 5.86 B. 5.89 C. 5.76 D. 11.77 E. 5.67
Graham is a cashier at a convenience store. A customer pulled a gun on him, and said that he would shoot Graham unless he gave him all the money in the cash register. This crime, which is covered under the ISO commercial crime coverage form, is called
A) extortion. B) murder. C) robbery. D) burglary.