Josh gets his bike serviced at Dean's Garage even though there's another garage much closer to home. He prefers Dean's because the work is usually done quickly and the staff try to solve the issues with the bike as soon as possible
Dean's Garage excels at which of the following five determinants of service quality?
A) reliability
B) responsiveness
C) assurance
D) empathy
E) tangibles
B
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Mystic Falls Inc Mystic Falls Inc bottles and sells a popular soft drink. In 2011, the company had expected to sell 1,000,000 bottles but actually bottled and sold 900,000 bottles. The standard direct materials cost for each bottle is $.40 comprised of 10 ounces at a cost of $.04 per ounce. During 2011, 10,000,000 ounces of material were purchased out of which 9,200,000 ounces were used at a cost
of $.05 per ounce. Refer to the Mystic Falls Inc information above. The direct materials price variance for 2011 was: A) $ 92,000 U. B) $ 92,000 F. C) $100,000 U. D) $100,000 F.
The contract rate on previously issued bonds changes as the market rate of interest changes.
Answer the following statement true (T) or false (F)
Benchmarking is a type of time-series analysis in which the firm's ratio values are compared to those of a key competitor or group of competitors, primarily to isolate areas of opportunity for improvement
Indicate whether the statement is true or false
In giving up a cash discount, the amount of the discount that is given up is the interest being paid by a firm to keep its money by delaying payment for a number of days
Indicate whether the statement is true or false