Research suggests that people have individual differences in working memory capacity. Explain how greater working memory capacity might help someone overcome message overload.
What will be an ideal response?
Working memory refers to our ability to hold multiple pieces of information in memory at once, while attending to important information and ignoring unimportant information. A person with high working memory capacity would likely be able to attend to greater amounts of information at a time. Because message overload occurs when we receive too many messages at once, greater working memory capacity would help someone attend to greater amounts of more relevant information at a time. This would stave off message overload.
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