Which action will best facilitate the development of trust between a nurse and patient?
a. Responding positively to the patient's demands
b. Following through with whatever was promised
c. Clarifying with the patient whenever there is doubt
d. Staying available to the patient for the entire shift
ANS: B
Being consistent in keeping one's word implies that the nurse is trustworthy and does what is agreed upon. Being responsive to demands may not be therapeutic. Instead, the patient will need to learn new techniques for meeting needs. Clarification is important but is not the best method for promoting trust. Trust is better served by shorter contacts at agreed-upon inter-vals.
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