When a firm has securities outstanding that, if exchanged for shares of common stock, would decrease basic earnings per share by _____ or more, generally accepted accounting principles require a dual presentation: basic earnings per share and diluted earnings per share
a. 1 percent
b. 3 percent
c. 10 percent
d. 20 percent
e. 30 percent
B
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A nonverbal gesture, an expressed emotion, a question seeking clarification, a response to information presented, an attempt to build upon the original message, or a rebuttal to an argument are all examples of
A. decoding. B. distortion. C. feedback. D. social accounts.
If a firm competes in a capital-intensive industry with excess capacity, all of the following are true except:
a. price increases will be less likely. b. price increases will be more likely. c. companies in competitive industries face high exit barriers. d. companies in competitive industries may experience future price decreases.
________ presents the consumer with an interactive "illuminated statement."
(a) CheckFree. (b) TradeCard. (c) Derivion. (d) Encirq.
CRM software programs
A. are designed to help companies gather all customer contact information into multiple data management programs. B. are often implemented into sales departments first since this area of a company typically generates the greatest amount of customer contact. C. will require limited support resources for the proper implementation into the company. D. has a finite set of user-friendly tools to assist implementation resulting in more small businesses adopting the programs.