Training is important to hospitality organizations because ______.
a. The individual hospitality employee can make or break the organization’s relationship with its guests.
b. Training programs are relatively inexpensive compared to their value.
c. Measuring its results can lead to improved guest service.
d. Training programs are relatively inexpensive compared to on-the-job experience.
a. The individual hospitality employee can make or break the organization’s relationship with its guests.
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Which of the following is NOT a part of the evidence square?
a. Management evidence b. Documentary evidence c. Testimonial evidence d. Physical evidence
An increase in contribution margin per unit can be created by an ________ in sales price per unit and a ________ in variable costs per unit.
A) increase, decrease B) decrease, increase C) increase, increase D) decrease, decrease
To minimize disappointment and maintain a positive relationship, the inductive strategy is the best way to organize messages that refuse requests
Indicate whether the statement is true or false
Companies may match employee contributions to a 401(k) with cash or company stock.
Answer the following statement true (T) or false (F)