First contact resolution rate refers to the percentage of incidents resolved by the service desk.
Answer the following statement true (T) or false (F)
False
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It is generally recognized that the market is more efficient when dealing with small firms that are not trading on large organized stock markets
Indicate whether the statement is true or false
Which act was one of the first new laws Congress passed in 1963 that made it unlawful to discriminate in pay based on sex when jobs involve equal work and are performed under similar working conditions.
A. Vocational Rehabilitation Act of 1973
B. pregnancy discrimination act
C. Equal Pay Act
D. Title VII of Civil Rights Act 1964
Triangle Catering assigns overhead to specific jobs based on direct labor hours. At the beginning of the current year, estimated overhead costs were $650,000 and estimated direct labor hours were 50,000. By the end of the year, actual overhead costs
were calculated to be $685,000 and actual direct labor hours were 55,000. Required: A. Calculate the predetermined overhead rate. B. How much overhead would be applied to a particular catering job that required 45 direct labor hours? C. How much total overhead was applied during the year? D. By how much was overhead over- or underapplied for the year? Be sure to indicate whether it was over- or underapplied.
A firm is trying to determine if it should launch a product. The product has an expected life of three years. It will bring in cash flows of $10,000 in each of the three years. The company estimates that it will invest $24,000 in product research and development costs. Assume a discount rate of 8%. Based on NPV, what should the firm do?
a. Launch the product because NPV is greater than the amount to be invested b. Not launch the product because NPV is greater than the amount to be invested c. Launch the product because the amount to be invested is greater than NPV d. Not launch the product because the amount to be invested is greater than NPV