How should a technician respond in a situation where a user is very upset about a repeated problem?
A. Be nice and inform the user that they are committed to try to fix the problem.
B. Ask how the user's family is doing and other current affairs to create a calm atmosphere.
C. Be courteous and assure the user that they will take responsibility for the resolution.
D. Greet the user in a friendly manner and assure the user that they will fix all of the problems the user has caused.
Answer: C. Be courteous and assure the user that they will take responsibility for the resolution.
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