Which one of the following is not a tool that company managers can use to promote continuous improvement (operating excellence) in performing value chain activities?
A) Variability reduction analysis in work processes
B) Six Sigma quality control techniques
C) Total quality management (TQM)
D) Business process reengineering
E) Strategic group mapping
E) Strategic group mapping
Business process reengineering and other continuous improvement efforts such as TQM and Six Sigma all aim at operating excellence in all value chain activities, improved efficiency, better product quality, and greater customer satisfaction.
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Which of the following is a result of organizational restructuring and downsizing?
A. less collaboration B. increased decentralization C. less efficient organizational structures D. less productive organizational structures
Which of the following is a market-oriented mission statement?
A) "We empower customers to achieve their dreams." B) "We sell jumbo burgers." C) "We are an online library." D) "We are a low-cost airline." E) "We make porcelain figurines."
It is not necessary to ascertain the portion of ending Work in Process Inventory applicable to direct materials costs versus conversion costs
Indicate whether the statement is true or false
Which of the following is NOT multi-channel marketing?
A. A mix of direct and indirect channels B. A brick-and-click model of distribution C. A hybrid, or dual/concurrent channel D. A channel that minimizes inter-brand competition E. All of the above are multi-channel marketing