Which of the following statements is FALSE concerning claim messages?
a. Most claims are from people who believe they have a legitimate complaint.
b. The way an adjuster handles the complaint determines to a large extent the goodwill of the company.
c. Complainers are less likely to continue to do business with a company than those who do not complain.
d. Businesses that resolve claims effectively will retain most of the complainers as repeat customers.
C
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If a consumer cancels a door-to-door sale within the required time, how many days does the seller have to return the buyer's money?
a. Three. b. Ten. c. Twenty-one. d. Thirty.
Which benefit of resistance is described as an opportunity for recipients to share their feedback, whether positive or negative, to be taken into account to create a better solution?
a. Resistance can keep the change alive in the organization’s conversations. b. Resistance can enhance the quality of the change and its implementation. c. Resistance can provide additional data about how employees feel about past change attempts and the organization itself. d. Resistance can reflect, and potentially build, involvement in and commitment to the organization.
A reciprocal exchange is:
A) a nonprofit corporation B) unincorporated C) a mutual insurance company D) a federal insurance company
For each sentence write the letter of the correctly punctuated version.
a. Send checks to these employees. Their payments are long overdue. Saul Salazar Mona Larios Colson Jacks Taylor Montano b. Send checks to these employees: Their payments are long overdue. Saul Salazar Mona Larios Colson Jacks Taylor Montano