Customer satisfaction occurs when a buyer's expectations are met and needs fulfilled.
Answer the following statement true (T) or false (F)
True
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The term goal congruence refers to the ________.
A) matching of financial goals of the company with its nonfinancial goals B) aligning the goals of business segment managers with the goals of top management C) achievement of the goals set by the management by utilizing the resources available D) duplication of costs as a result of decentralization
In the U.S., what approximate percentage of workers with doctorates in engineering is foreign-born?
A. 3 percent B. 50 percent C. 20 percent D. 75 percent
Which of the following is the BEST beginning to an email request for completion of an online survey about a recently purchased product?
a. Please complete the attached survey about your recent purchase at our store and click "Submit" when done. b. We are conducting a market survey on our products and customer service satisfaction. c. Online surveys are a fast, convenient way for us to hear back from our customers. d. Your complete satisfaction is our utmost goal.
Which of the following is NOT a measure of a queue's performance?
A) average time spent in the queue B) average queue length C) probability that the service facility will be idle D) utilization factor for the system E) All of the above are performance measures.