The term ______ does not necessarily imply someone is against dominant values or beliefs; it simply means the individual doing an ______ reading of a message understands the dominant ideology but chooses to interpret the message differently.
A. obsessive
B. operational
C. obtrusive
D. oppositional
D. oppositional
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Which of the following is a post-transaction customer service performance measure?
a. Hours of training completed b. Number of warranty services performed c. Time to fill customer order d. Percent returns/adjustments
Which of the following is NOT a typical service attribute?
A) intangible product B) easy to store C) customer interaction is high D) simultaneous production and consumption E) difficult to resell
If the Federal Reserve wants to expand reserves in the banking system, it will
A) purchase government securities. B) raise the discount rate. C) sell government securities. D) raise reserve requirements.
Every successful team has ________.
A. an external incentive B. a leader C. an innovative mindset D. a problem oriented culture