Paralanguage is
24)
A) verbal and nonverbal.
B) verbal and vocal.
C) vocal and nonverbal.
D) communication about communication.
Answer: C
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Including connectives between main points in an outline will help track your transitions from one idea to the next
Indicate whether the statement is true or false
Your listeners will prepare themselves mentally to identify the
main ideas of your speech if you provide them with a clear A. introduction. B. thesis sentence. C. preview. D. transition. E. internal summary.
When Stacy had to deal with an upset customer about a mistake in an order, she said the following: "I am very sorry about this problem, and I am glad that you have brought it to our attention
I understand that you feel as though you were mistreated. If the company promises to reship the products correctly tomorrow at a 20% discount, would that be an agreeable solution?" Did Stacy handle the customer correctly? A. Yes, because she apologized, gave feedback, acknowledged their dissatisfaction, and made a plan to meet expectations. B. No, because by being so gracious the customer will likely try to find problems another time to get the 20% off. C. Yes, because she stood up for the company's position and did not let the customer walk all over her. D. No, because Stacy was too understanding. Good customer service favors the company while still attempting to keep the customer content.
Research shows that men tend to focus on the relationship dimension of a message, whereas women tend to focus on the content dimension
a. True b. False