Why is cross-training valuable in areas such as lean manufacturing?
A) Companies can address task needs without adding staff.
B) Managers can use behavior modification to shape and train employees.
C) The positive reinforcement acts as a valuable motivational tool.
D) Employees can earn incentives for increased performance.
E) Jobs become more challenging and interesting as employees learn new skills.
Answer: A
Explanation: Cross-training is also valuable in lean manufacturing because it lets companies keep staffs as small as possible and assign people wherever they are needed to handle fluctuations in workflow. And in a tight economy, cross-training helps companies address task needs without adding new staff.
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