Kathryn, one of Jesse Goddard's students, begins to complain about her low score on a test he has handed back. He asks her to come to his room after school to talk about it. She comes in after school, and complains that the test wasn't fair, saying that the items were too hard, and they hadn't been adequately prepared. She says she should be given a chance to retake the test
Jesse listens as Kathryn voices her complaint, and when she is finished he responds, "I understand that you feel badly when you didn't do as well as you would like. However, you were given a detailed outline of what was on the test, and we had several practice problems the day before the test was given. . . . How much did you study?"
Kathryn sits quietly, not responding, and Jesse suggests that she use more effective study strategies in the future. Of the following, which is the best assessment of Jesse's actions with Kathryn?
a. They were effective because Jesse listened actively to Kathryn's complaint and offered a solution to her problem.
b. They were ineffective because a caring teacher would have given Kathryn a second chance to take the test.
c. They were effective because Jesse's willingness to listen was reinforcing for Kathryn.
d. They were ineffective because Jesse should have responded to Kathryn immediately instead of waiting until after school to talk to her.
a
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