Answer the following statements true (T) or false (F)

Question

1. Roberto finds his job description and the criteria for promotion vague, an example of role ambiguity.
2. Motivation cannot be directly observed in another's behavior; it must be inferred from one's behavior.
3. General Electric paid employees who were smokers up to $750 to quit and stay off cigarettes. This program was three times as successful as a different GE "quit smoking" program in which employees received no paid incentives. The $750 in the first program is an example of an intrinsic reward.
4. To motivate employees, employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs, self-actualization.

Answer 1

1. TRUE
Role ambiguity occurs when others' expectations are unknown. Example: Roberto finds his job description and the criteria for promotion vague, a complaint often voiced by newcomers to an organization.
2. TRUE
Motivation is difficult to understand because you can't actually see it or know it in another person; it must be inferred from one's behavior.
3. FALSE
An example of an extrinsic reward occurred as an experiment by General Electric, which found that paying employees who were smokers up to $750 (the extrinsic reward) to quit and stay off cigarettes was three times as successful as another program in which the employees received no paid incentives to quit smoking. An intrinsic reward is the satisfaction a person receives from performing a particular task.
4. FALSE
To the extent the organization permits, managers should first try to meet employees' level 1 and level 2 needs so that employees won't be preoccupied with them. Then, they need to give employees a chance to fulfill their higher-level needs in ways that also advance the goals of the organization.