______ communication uses items that we surround ourselves with, such as jewelry, clothing, or even the car we drive.
A. Verbal
B. Symbolic
C. Explicit
D. Implied
B. Symbolic
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A formal statement of the results of the operation of a business during an accounting period is called a(n)
a. income statement; b. balance sheet; c. statement of condition; d. statement of equities; e. trial balance
Who defines the quality and value of the hospitality experience?
a. J. D. Power b. Consumer Reports c. organizational managers, when they design the experience in the first place d. the guest
Which of the following statements best illustrates the view of "utilitarianism"? I. From each according to his abilities, to each according to his needs. II. The risk reasonably to be perceived defines the duty to be obeyed and risks imports relation; it is risk to another or to others within the range of apprehension. III. An action is right when maximizing welfare and total well-being. IV
Individuals should pursue his or her own self-interest, even at the expense of others. a. I only b. III only c. I and II d. I, II, and III
A population characteristic, such as a population mean, is called
a. a statistic b. a parameter c. a sample d. the mean deviation