The health care team has just given the family of a terminally ill patient an update on the patient's status. Thirty minutes later the patient's sibling says, "The family does not understand the last update the physician gave us."
Which nursing actions are indicated? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply. 1. Repeat the information the physician provided.
2. Have the physician paged to talk to the family again.
3. Explain the information in a different way.
4. Offer to call the physician's answering service to leave a message for the family.
5. Have the unit supervisor talk with the family.
1,3
Rationale 1: Families under stress often need for information to be repeated.
Rationale 2: The nurse can clarify this information.
Rationale 3: The nurse can often facilitate understanding by explaining the information in a different way.
Rationale 4: The nurse can clarify this information without calling the physician.
Rationale 5: The patient's primary nurse should be able to discuss this situation with the family and clarify any information.
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