In what stage of Tuckman's Group Development Model are most members fully engaged and focused on collaborating to achieve group goals?
a) Forming
b) Storming
c) Norming
d) Performing
e) Adjourning
ANS: d
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Which of the following has resulted from Best Buy’s Geek Squad Academy?
a. more volunteer opportunities b. fewer customer service complaints c. higher employee retention rates d. less need for employee training
At the __________ stage of small group interaction, the group may reflect on what it has done and perhaps on what remains to be done. Some groups may even evaluate their performance at this stage
a) feedforward b) feedback c) business d) closing
What are some questions a speaker should ask when conducting a personal inventory? How can a personal inventory help a speaker choose a good topic?
What will be an ideal response?
Summer is wrapping up her speech on marathons. She wants to close with impact and make sure that her speech is memorable for her audience. Which of the following is the LEAST effective way for Summer to end her speech?
A. And you know it's time to take up running if you get on the scale and it says, "Come back later when you are alone." B. The great explorer Sir Ranulph Fiennes once ran seven marathons on seven continents in seven days, all while recovering from a massive heart attack. So the next time you groan when it is time to strap on your jogging shoes, think of Sir Fiennes! C. Fred Lebow, a New York City Marathon cofounder, once said, "The marathon is a charismatic event. It has everything. It has drama. It has competition. It has camaraderie. It has heroism. Every jogger can't dream of being an Olympic champion, but he can dream of finishing a marathon." D. I hope I've inspired all of you to try marathons like me. You'll love it.