Which of the following is considered a function of leadership in small group situations?
A) discourage disagreement
B) work towards unanimous agreement
C) discourage interaction from group members who sem unwilling to agree with the leader
D) monitor the interaction of the group members.
D
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Martika is a sales representative for her company. Alia, a client, has inquired about free shipping with her order. Alia's communication to Martika is
a. vertical. b. horizontal. c. downward. d. parallel.
Describe three barriers to listening and provide examples. Which of these barriers do you find most challenging?
What will be an ideal response?
Listening between the lines means focusing on what part of a message?
a. the credibility of the speaker b. societal power dynamics at play c. nonverbal elements d. explicit content
The belief that one's own group or culture is superior to all other groups or cultures is termed ________.
Fill in the blank(s) with the appropriate word(s).