List and describe the three types of capital created by the four stages of Giga knowledge management framework
What will be an ideal response?
The four stages of the Giga Knowledge management network create three types of capital: human, structural, and customer.
• Human capital. This form of intellectual capital consists of knowledge, skills, and innovativeness of employees as well as company values, culture, and philosophy. It is created during the knowledge-creation-capture and knowledge absorption- reuse stages because these two stages focus on getting people together to share knowledge. They deal with the people aspects of knowledge management.
• Structural capital. This is the capabilities embedded in hardware, software, databases, organizational structure, patents, and trademarks that support employees as well as relationships with customers. Structural capital is formed in the knowledge-organization-categorization and knowledge-distribution-access stages because these stages focus on moving knowledge from people's heads to a tangible company asset. These stages deal with the technology issues surrounding knowledge management and sharing.
• Customer capital. This form of intellectual capital is the strength of a company's franchise with its customers and is concerned with its relationships and networks of associates. Furthermore, when customers are familiar with a company's products or services, the company can call that familiarity customer capital. This form of capital may be either human (relationships with the company) or structural (products used from the company).
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