Matching
1) making the audience anxious to hear what you
have to say
A) need
2) presenting a solution to the problem you have
identified
B) attention
3) telling the audience specifically what they
should do to alleviate the problem
C) action
4) vividly illustrating the consequences of
adopting or not adopting your solution
D) satisfaction
5) stating the problem as it exists or will exist
E) visualization
1. B; 2. D; 3. C; 4. E; 5. A
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What does kinesics study?
What will be an ideal response?
Hilary is very upset about a personal problem, so she talks to Chuck about it. He offers her advice about resolving the problem, but Hilary still feels upset
She then tells Fran about the situation; Fran makes Hilary feel better, but she doesn't offer advice. Who's response is more appropriate, according to research? A. Fran's response is more appropriate, since she provided empathy rather than offering a "quick fix" for the problem. B. Chuck's response is more appropriate, since he got to the heart of Hilary's problem and attempted to relieve her distress. C. Both approaches are appropriate; they are consistent with research indicating that men tend to listen to solve problems while women listen to show support for the other person. D. Both approaches are inappropriate; research documents the importance of women learning to cope with their problems independently, rather than relying on outside parties.
A child welfare and development secretary is preparing a presentation for the members of Congress, to help them prepare a bill. The secretary prepares the presentation based on the latest census figures
It is important that the secretary maintains accuracy and clarity, uses simple and understandable terms, and provides adequate background information about the data during the presentation. What supporting material should the secretary use to help her explain the data, and why? a) Statistics; it reduces large masses of information to general information b) Examples; it provides a variety of forms, including extended, detailed illustrations. c) Visual aid; it controls apprehension by providing a point of familiarity in an uncertain situation. d) Testimony; it tells the audience why the source is a good authority.
During a heated discussion, Janet says to Scott, "There's no point in talking about this any further. I'm not going to change my mind.". This language is an example of __________
a. provisional communication b. certainty communication c. descriptive communication d. evaluative communication e. C and D