Consider the following key performance indicators, and classify each indicator according to the balanced scorecard perspective it addresses. Choose from:
1 - financial perspective
2 - customer perspective
3 - internal business perspective
4 - learning and growth perspective
a. Customer retention
b. Employee satisfaction ratings
c. New product development time
d. Cash flow from operations
e. Percentage of compensation based on performance
f. Earnings growth
g. Average machine set-up time
h. Employee promotion rate
i. Residual income
j. Percentage of orders filled each week
a. customer perspective
b. learning and growth perspective
c. internal business perspective
d. financial perspective
e. learning and growth perspective
f. financial perspective
g. internal business perspective
h. learning and growth perspective
i. financial perspective
j. internal business perspective
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