Which of the following is an advantage of a guarantee for the organization?
a. It forces managers to supervise the guest experience carefully.
b. It forces employees to worry about the guest experience.
c. It pinpoints exactly where the service failed.
d. It saves the organization money.
c. It pinpoints exactly where the service failed.
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Under the indirect method, an increase in accounts payable is added to net income to determine cash flow from operating activities
a. True b. False Indicate whether the statement is true or false
Listening to provide emotional support is referred to as
a. appreciative listening. b. empathic listening. c. comprehensive listening. d. critical/deliberative listening.
Which of the following statements is true about grapevines?
A. They are more common when managers make employees aware of everything. B. They tend to communicate messages slowly among the group. C. They can bring about a sense of unity among the employees who communicate through them. D. Information shared via a grapevine tends to be true.
What functions do buyers serve in a buying center?
What will be an ideal response?