Multiple users are reporting network issues. Before taking any course of action, which of the following is the FIRST step a technician should take?

A. Create a plan of action and a final solution for the issues.
B. Gather information about the problems/symptoms.
C. Establish the probable cause behind the network issues.
D. Document the solution and update all logical/physical network diagrams


Answer: B. Gather information about the problems/symptoms.

Computer Science & Information Technology

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In addition to hiding the implementation details that the ordinary method of “separating implementation from interface” would hide, using a proxy class also hides:

a. The definition of inline functions. b. The definition of access functions. c. The definition of constructors and the destructor. d. The names of private data members.

Computer Science & Information Technology

Categories of QoS mapping models include which of the following? (Choose all correct answers.)

A) Black-box media-based models B) White-box media-based models C) Glass-box parameter-based models D) Gray-box parameter-based models

Computer Science & Information Technology

In Microsoft Word 2016, the _____ removes the characters and spaces to the right of the insertion point one at a time.?

A. ?Backspace key B. ?Insert key C. ?End key D. ?Delete key

Computer Science & Information Technology

_________ units are units that are fixed in size regardless of the device rendering the web page.?

Fill in the blank(s) with the appropriate word(s).

Computer Science & Information Technology