Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message
A) is likely to be misunderstood because so few people in business are honest.
B) has a good chance of being received as intended.
C) will most likely encounter barriers because trust is not valued in customer care.
D) will most likely be received with defensiveness from associates who themselves are dishonest.
Answer: B
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