The MA's telephone voice should convey all of the following EXCEPT
disinterest
warmth
confidence
concern
disinterest
Rationale: The MA should convey interest, not disinterest.
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Good leaders adopt different styles depending upon the situation, the nature of the work to be done, and the skill level of the person being asked to do the work. This best describes
A. situational leadership. B. managerial leadership. C. functional leadership. D. authoritative leadership.
Which of the following statements is not true about laboratory tests?
What will be an ideal response?
Which of the following is an inherited genetic disorder that affects skeletal muscle?
a. Tetanus b. Muscular dystrophy c. Systemic lupus erythematosus d. Tophi
Which of the following is a component of the three main areas for consideration when forming a general impression?
a. Age b. Appearance c. Sex d. Weight