Customer loyalty is defined as ________.
A. the likelihood that a customer becomes a buzz marketer
B. increased individual customer margins, while offering the right products at the right time
C. retention of satisfied and loyal profitable customers and channels
D. the degree to which an individual will resist switching from one offering to another
E. the total number of customers who purchase a product
Answer: D
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Listed below are steps of procuring materials for production: 1 . The receiving clerk checks the quantity and quality of incoming materials. 2 . The purchasing agent issue the purchase order to the vendor. 3 . The production floor supervisor issues a materials requisition. 4 . The storeroom clerk issues a purchase requisition. In which order would these events typically happen?
a. 3, 2, 4, 1 b. 3, 4, 2, 1 c. 2, 1, 3, 4 d. 4, 2, 1, 3
In the workplace ______ has been characterized as lazy and disloyal, but others have emphasized this is inaccurate stereotypes that arise from conflicts they experience with poor management.
a. Baby Boomer b. Traditionalist c. Gen 2020 d. Gen X
Answer the following statement(s) true (T) or false (F)
1. An organizational survey that appears to promise change will only deepen or increase cynicism among members if nothing is done with the results. 2. Having a background in statistical analysis is not useful when working with surveys/questionnaires. 3. Observations are extremely useful for studying unusual problems or infrequent interactions. 4. Organizational policies that restrict use of personnel files is an example of an access criteria when selecting data gathering methods. 5. OD practitioners should treat their own research practices and research practices with an organization differently with regard to informed consent.
The utilization is:
A crew of mechanics at the Department of Transportation garage make minor repairs to snowplows during the winter. The snowplows break down at an average rate of 4 vehicles per day and breakdowns are distributed according to the Poisson distribution. The mechanic can service an average of 7 vehicles per day with a repair time distribution that approximates a negative exponential distribution. Assume an 8 hour day. A) .30. B) .45. C) .57. D) .85.