Answer the following statements true (T) or false (F)
1. Guests can be allowed or encouraged to co-produce their own experiences if they have the necessary knowledge, skills, and abilities.
2. One example of co-production is when a guest provides feedback on a review site such as Yelp or TripAdvisor.
3. Guests have less contact with service personnel than the organization’s own supervisors do.
4. Most guests are willing to give feedback to servers about the quality of the service being provided.
1. True
2. False
3. False
4. True
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If a company borrows money from a bank as an installment note, the interest portion of each annual payment will
a. equal the interest rate on the note times the carrying amount of the note at the beginning of the period b. remain constant over the term of the note c. equal the interest rate on the note times the face amount d. increase over the term of the note
Japan has a greater number of differences than the U.S. between the amount of income reported to stockholders and that reported to the taxing authorities
a. True b. False Indicate whether the statement is true or false
According to the text, the largest database of companies in the United States is contained in ________
A) the FIND/SVP database B) the National Electronic Yellow Pages C) the Nielsen Selling Area database D) the U.S. Census database E) B and D
Servant leaders place an emphasis on ______ rather than on the leader.
A. organizations and teams B. profits and revenues C. the homeless and the hungry D. employees and community