The nurse believes that a patient may be experiencing a lot of stress at home. The patient is angry and states, "It is too much for me to handle. You don't know what I am going through
" What is the most appropriate response(s) by the nurse? Select all that apply.
a. "I don't know what you are going through, can you tell me more?"
b. "Please don't be angry with me. We all do the best we can here."
c. "How long have you been dealing with this stress?"
d. "How do you usually manage your stress?"
A, C, D
When a patient is experiencing stress and verbalizing his complaints to the nurse, it would be usual for him to be anxious and angry. However, when expressed appropriately and clearly, some anger can be adaptive, because it temporarily releases the person's feelings of tension. The nurse, however, should not apologize to the patient nor minimize the anger by stating, "We are all doing the best we can." "What is causing stress?" "How long have you been dealing with stress?" "How have you managed stress in the past?" and "How long have you been dealing with this stress?" are all appropriate questions asked by the nurse.
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