The ________ is a national measure of satisfaction with quality that provides a resource for examining the differences in satisfaction among customers of different industries by their demographic and socioeconomic characteristics

A) Arbitron Rating Index
B) American Customer Satisfaction Index
C) Nielsen panel Index
D) American Regulated Index
E) J. D. Power Loyalty Index


B

Business

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The longer a firm uses LIFO, the greater will be the difference between inventories based on LIFO and FIFO cost-flow assumptions

Indicate whether the statement is true or false

Business

The usual means of enforcing an agreement prohibiting an employee from competing in a described territory for a stated period of time is by injunction

a. True b. False Indicate whether the statement is true or false

Business

Which of the following statements is CORRECT?

A. Some of the cash flows shown on a time line can be in the form of annuity payments, but none can be uneven amounts. B. A time line is not meaningful unless all cash flows occur annually. C. Time lines are useful for visualizing complex problems prior to doing actual calculations. D. Time lines cannot be constructed in situations where some of the cash flows occur annually but others occur quarterly. E. Time lines cannot be constructed for annuities where the payments occur at the beginning of the periods.

Business

Dwellings Inc. enters into a contract with Estates Management to manage and maintain Dwellings’s apartment complex. Their contract contains a clause that limits Estates’s liability except in cases of gross negligence or willful misconduct. With respect to this clause, a court would most likely

A. enforce it. B. reform it. C. refuse to enforce it. D. reallocate the risk expressed in it.

Business