The chief executive officer (CEO) of the institution asked the nurse manager to compile data on how many clients on the unit were considered to have a status of "critical." Using upward communication, the nurse manager:
a. Reviewed the charts and reported the data to the CEO
b. Called a meeting of team leaders to discuss the status of clients
c. Called the business office for a list of medical diagnoses
d. Assessed each client on the floor to find those whose status was "critical"
ANS: B
Upward communication provides a means for motivating and satisfying personnel by allowing employee input. The manager summarizes information and passes it upward to the next level for use in decision-making.
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