Is the above method a reasonable triangulation method?
Via survey questionnaires, you collected data about the trainees’ self-assessment on
their behavioral changes from three different times in different places:
? In the classroom immediately after they completed the program
? In the workplace 2 weeks after they completed the program
? In the workplace 2 months after they completed the program
a. Yes, it is a reasonable triangulation method.
b. No, it is not a reasonable triangulation method.
a. Yes, it is a reasonable triangulation method.
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Which of the following statements is FALSE about the communication aspect of customer service?
a. Personal and face-to-face communication remain essential to good customer service. b. Communication is the channel to obtain critical customer feedback on the company’s performance. c. Personal and face-to-face communication are no longer essential to good customer service. d. Live chat, social media sites, and e-mail are effective means of communication.
Pablo and Melia enter into an oral contract for Pablo's sale to Melia of a laptop computer for $400. Assuming the terms can be proved, the contract is enforceable by
A. the seller or the buyer. B. the manufacturer of the laptop. C. any third party who overheard the parties making the agreement. D. none of the choices.