Discuss how we base our perceptions within a customer service framework.
What will be an ideal response?
People's perceptions of events vary greatly, as do their perceptions of each other. As a customer service provider, you should be aware of how you perceive your customers and, in turn, how they perceive you. In some cases, you may stereotype people and, in doing so, adversely affect delivery of services. In some instances, the factors that you might be tempted to project onto an individual, such as age, gender, race, or ethnic background, might actually stem from the person's behavioral style preference. You need to be very careful that your perceptions about any group of people are not influenced by stereotypes because this clearly works against treating each customer as an individual.
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What will be an ideal response?
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Indicate whether the statement is true or false
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Indicate whether the statement is true or false