When dealing with customer complaints, the salesperson should most likely:
A) determine if the complaint is real or imagined
B) point out the fallacy in the customer's argument
C) decide what action must be taken to remedy the problem
D) prevent customers from sharing their feelings and frustrations
E) blame the problem on other departments in the company, such as shipping
C
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A volunteer program manager usually hires the first person who applies for a volunteer position. The manager is practicing ______ recruitment.
A. targeted B. marginal C. warm body D. discriminating
________ bonds are bonds that are scheduled for maturity on one specified date.
Fill in the blank(s) with the appropriate word(s).
Some degree of variability is present in almost all processes
Indicate whether the statement is true or false
An employment contract of indefinite duration is: ______
A) terminable at will by the employer. B)terminable at will by the employee. C)terminable at will by both the employer and the employee. D)invalid.