One tool available for services when dealing with capacity management is to use ________ to charge different prices during different times of the day or the week to help match the supply and demand for their services.

A. off-peak pricing
B. sales promotion incentives such as coupons
C. variable hours of operation - opening or closing a store at different times
D. build-to-order service delivery systems
E. rationing


Answer: A

Business

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