As of 2008, Toyota has been come the world standard in the auto industry. Researchers attribute their success to their consistently effective use of:
A. customer feedback
B. excellent employee benefits
C. continuous improvement teams
D. customer/employee suggestion boxes
C. continuous improvement teams
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Answer the following statements true (T) or false (F)
Explain why public speaking is powerful and worth mastering
The partial commitment strategy most resembles a. Partial commitment does not resemble any strategy
b. yes-yes. c. door-in-the-face. d. foot-in-the-door.
Billy is the head of an editorial team. What must he do on a regular basis, and why is it important?
a) Go through previous editions of the newspaper to check if any anomalies are present; it is important because he will have a factual basis with which to arrange the content b) Ask the employees about the stories they like to read; it is important because he can analyze the readership of the newsletter c) Ask the employees about the stories they read in the latest publication; it is important because he can recall the articles from the past editions of the newsletter d) Ask the employees about their understanding of the stories; it is important because he can grasp the perceptions of the readers through the stories.
Which of the following is NOT a defining quality of a coherent group?
A) Interaction B) Importance C) Goals D) Similarity E) Money