The nurse manager meets with the staff nurses to discuss ways to improve communication between the shifts. Which statement by the nurse manager best exemplifies the final stage of conflict management?
1. "We need to clearly define the nature of the conflict."
2. "Let's create a timeline for the implementation of our strategies."
3. "I will evaluate the outcomes of our strategies on a monthly basis."
4. "Hopefully, each group can understand each other's perceptions of the issue."
Answer: 3
Rationale: The final stage of the Process Model of Conflict Management is the implementation of the outcome decision. Steps involved in this stage include identification of new expectations, facilitating a smooth transition, and monitoring outcomes. Defining the nature of the conflict is incorrect because the first stage of the Process Model of Conflict Management is assessment of the conflict. A timeline for implementation is incorrect because creating a timeline occurs early in the Process Model of Conflict Management, and is a facilitative technique. Understanding each other's perceptions is incorrect because validation of perceptions is a strategy used to move toward a resolution of the conflict.
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