The duty of the service consultant is to obtain the vehicle information (VIN and mileage). What is the procedure recommended in the textbook?
A. Just use the vehicle registration card for the VIN, it is always correct, then estimate the
mileage based on the customer’s memory
B. Have the technician write down the information and give it to the service consultant, it is
both efficient and error free
C. Leave the customer at the desk and go to the vehicle to get the information
D. Walk with the customer to the vehicle and write down the VIN and mileage after
authorization of the estimate
D. Walk with the customer to the vehicle and write down the VIN and mileage after
authorization of the estimate
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