Which of the following is the BEST beginning to a persuasive claim message to Ruth's Catering?
a. Please reimburse a total of $1,500 for serving the wrong meal at our recent company dinner.
b. Because you served the wrong menu at our recent company dinner, I am requesting that you reimburse us a total of $1,500.
c. A problem occurred with the catering we recently received from Ruth's Catering.
d. Satisfying customer needs has obviously been a cornerstone in the success of Ruth's Catering.
D
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