Solutions (Scenario)Metro Holdings, Inc., operates department stores in the United States. The company is looking for more effective ways to manage its value chain. Randy is the strategic manager for Metro holdings. Randy is in charge of the value chain design and management at Metro holdings.Before altering the value chain Randy needs to prepare a value chain strategy. Which of the following is a major requirement of a successful value chain strategy?
A. formal procedures and sanctions for operations
B. a vertical organizational structure of decision making
C. low dependence on technology and the Internet
D. collaborative relationships among employees
Answer: D
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