Hospital performance improvement standards are primarily focused on the ability of the hospital to:
a. Meet the goals established by the regulating bodies.
b. Develop an atmosphere that meets and exceeds the expectations of the customers and staff.
c. Be known in the community for good care.
d. Provide a shelter for people in a disaster.
B
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A Although by accomplishing this, they may establish an environment of excel-lence, it is not the goal.
B The focus of performance improvement is developed around excellence for the customers and staff.
C This is public relations driven.
D This is not a goal for performance improvement.
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