Which of the following is defined as a systematic and intentional attempt, using a specified cluster of interpersonal skills, to assist another person to make self-determined improvements in behavior, feelings, or thoughts?
A. Empathy
B. The helping relationship
C. Catharsis
D. Systematic desensitization
ANS: B
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Which is NOT an attribute of total quality management?
a. A way to determine ineffective workers and fire them b. A way to identify processes and measure their effectiveness c. Formation, training, and development of effective teams d. focus on the customer
All of the following statements are true of solution-focused brief therapy EXCEPT?
(a) SFBT therapists use the miracle question to determine treatment goals. (b) SFBT therapists would agree that “if it ain’t broke, don’t fix it.” (c) SFBT therapists would view actualization as a viable treatment goal. (d) SFBT therapists believe that clients have resources within themselves to find solutions.
Which of the following negotiator statements would seem best for an inadequate-type hostage taker?
A) ?"Face it, this is another in a long line of screw-ups, do you want to wind up dead over it? Because that's a high probability if you don't come out now." B) ?"You seem really frustrated, could it be that overall, life hasn't treated you very well?" C) ?"I understand you're an important man and you want the world to know it. I believe I can get you an appointment with the mayor, but I'll need for you to set some meeting times." D) ?"It seems like you're really upset about something. Is this usually how you handle being upset?"
The researchers will want to relate the results to
a. format utilized by the type of data collected b. format which delineates the type of statistical methods used c. manner which explains the tactics or strategies for coding used d. previous research that either supports or refutes prior findings.