The conflict management strategy of ________ emphasizes your concerns over those of others, and relies on personal power
a. compromising
b. avoiding
c. competing
d. collaborating
Answer: c
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_____ cues let the speaker know that you would like to say something and take a turn as speaker
A) Backchanneling B) Turn-denying C) Turn-requesting D) Turn-maintaining
The text refers to three purposes of speaking. They are to:
A) entertain/persuade/debate B) persuade/inform/ceremonial C) ceremonial/persuade/inform D) inform/persuade/entertain
Repeating your main points several times throughout a speech should be avoided regardless of the type of speech you are presenting
Indicate whether the statement is true or false
Which of the following statements about difference does your book support?
A) Difference causes strife in organizations. B) We should seek to minimize differences and emphasize commonalities. C) Diversity already exists and it can be a tool to enrich relationships and organizations. D) Diversity is declining in the U.S. E) The melting pot is the best metaphor to describe difference in the U.S.