Describe attentiveness as a characteristic of a good listener.
What will be an ideal response?
By focusing your attention on the customer, you can better interpret his or her message and satisfy his or her needs. Attentiveness is often displayed through nonverbal cues (nodding or cocking of the head to one side or the other, smiling, or using paralanguage). When you are reading, talking on the phone to someone while servicing your customer, or doing some other task while "listening" to your customer, you are not really focusing.
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A corporation dealing in foreign exchange may desire to obtain an exchange quote between the pound and franc, whose values are both expressed relative to the dollar. ____ are used to determine such a relationship.
a. Spot exchange rates b. Forward exchange rates c. Cross exchange rates d. Option exchange rates
The deduction for the Sharma Trust's $100,000 gift to charity is ____________________ when one-third of Sharma's accounting income for the tax year constitutes exempt interest income.
Fill in the blank(s) with the appropriate word(s).
To _____ is to make a digital audio recording, usually of voice, and post the file on the Web so that people can download it and listen to it.
Fill in the blank(s) with the appropriate word(s).
A company reported that its bonds with a par value of $50,000 and a carrying value of $64,500 are retired for $69,000 cash, resulting in a loss of $4500. The amount to be reported under cash flows from financing activities is:
A. $(69,000). B. $(64,500). C. $(4500). D. $(14,500). E. $14,500.