Effective service recovery entails all of the following except
A. resolving the problem quickly.
B. listening to the customer.
C. involving customers in the service recovery where possible.
D. providing a fair solution.
E. estimating the damage.
Answer: E
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Expected future revenues that differ among the alternatives under consideration are often referred to as:
A. Alternative revenues. B. Differential revenues. C. Relative revenues. D. Preferential revenues.
All of the following are general categories of human resource management activities EXCEPT:
A. managing change. B. outplacement. C. development. D. adjustment.
Generally, the higher a firm’s inventory turnover ratio, ______.
a. the more time its inventory spends in storage b. the more efficient is the firm’s use of the inventory c. the more inventory is in the warehouse d. the lower the demand for the firm’s products
Which of the following is the most important consideration when choosing an event to sponsor?
A. That the product and the event are easily associated B. The length and location of the event C. When the event occurs D. Whether or not the event is a national event E. The specific name of the event