Team Formation and Operation Juanita has just been asked to head up a cross-functional team at work, assuming a directive role. Members of her team exhibit various behaviors: • Tom speaks long and often • Robert tries to keep tensions low • Jim is
never prepared • Monica constantly complains • Kumar tries to make sure everyone is heard As they meet the first couple of times, Tom and Monica push to develop strategies to achieve their goal. Discuss the various negative and positive roles found in the group. In what ways can the negative roles be diminished? What stage is Tom and Monica trying to operate at, and what stages and work need done before strategies are developed?
The following roles are represented in the team:
Positive Group Roles--Juanita (leader), Robert (harmonizer), Kumar (facilitator)
Negative Group Roles--Tom (dominator), Jim (airhead), Monica (detractor)
Generally, negative roles are diminished as the group communicates openly about its goals and expectations. Tom and Monica seem to be pushing at work of the Norming stage. The team could benefit by first spending time Forming (becoming acquainted with each other and the assigned task) and Storming (dealing with conflicting personalities and ideas). The team could then more effectively develop strategies to accomplish their task and more likely reach their optimal performance level.
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