All of the following statements regarding face-to-face communication are true EXCEPT:
A) Speak clearly and at an appropriate volume.
B) Do not interrupt someone while they are speaking.
C) Ask questions to ensure understanding.
D) Ask the patient to call you back when they receive the message.
D
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Why is it so important to have a medical office policies and procedures manual?
What will be an ideal response?
A 29-year-old woman is 28 weeks pregnant. She complains of nausea, abdominal pain, and right shoulder pain. She states she vomited once, which caused temporary relief; however, the pain returned shortly afterward. She has no pertinent medical history or allergies, has stable vital signs, and states that she ate a cheeseburger about 20 minutes prior to the start of her pain. The most likely cause of this patient's presentation is:
A) food poisoning. B) cholecystitis. C) hyperemesis gravidarum. D) appendicitis.
Once a patient's account is in the hands of a collection agency, most offices terminate the physician-patient relationship.
Answer the following statement true (T) or false (F)
The health care program originally designed to provide health insurance coverage for spouses and dependents of veterans with total service-connected disabilities or of those who have died because of such disabilities is ____________________.
Fill in the blank(s) with the appropriate word(s).