Leonna orders five table settings of china from Elite China. Each set includes a dinner plate, cup & saucer, bowl, and dessert plate. The china is sold only in sets. When the delivery arrives, Leonna discovers that Elite China sent the wrong pattern. Leonna immediately calls Elite China and is instructed to send the shipment back. While repacking the shipment, Leonna changes her mind and decides to keep the cups and saucers. She returns everything else. Can she do this?
What will be an ideal response?
Probably not. If the set is seen as a commercial unit, Leonna cannot break up a set. A commercial unit is any grouping of goods that the industry normally treats as a whole. Here, especially if Leonna knows that the dishes are not sold separately, she must send the entire set back. She may be able to buy one set and return the other four sets, as this would probably be a commercial unit.
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